Frequently Asked Questions1) Do your prices include import duties?
All of our prices are excluding shipping and any customs or import duties that may be applied. As every country has their individual demands, we suggest that you investigate this point prior to making any purchases on the www.Deadseacosmetics4u.com accepts no responsibility for any customs or import duties whatsoever.
2) How secure is your site?
We are using the latest industry standard of Internet security, SSL. We regard both the security and privacy of our customers with highest regard and will continuously update our security measures accordingly to ensure that our customers are protected.
3) How do I know that my order has been received, processed and shipped?
After shopping at our store, you will receive an email or fax confirmation that your order has been received and processed. We will let you know when the article/s will be shipped and give you an authorization number that will relate to your order and allow for any follow up necessary.
4) What procedure am I to follow if I receive damaged goods or am not satisfied with the goods that I receive?
Email us to info@Deadseacosmetics4u.com of your intention to return the goods not more than 15 days after receiving the goods. Wrap them in the original packaging. We will send you an RMA # (Return Authorization number). Please write this clearly on the box when returning. On receipt of the goods, we will either credit you for the goods or replace the damaged goods, according to your request.
5) How is my order shipped to me?
Orders are shipped by registered mail in sturdy cardboard containers. Express or courier delivery is available at extra charge. Price quotes are available on request to info@Deadseacosmetics4u.com.
6) When am I charged for my order?
Due to the nature of internet business, you are charged within 24 hours of placing your order, this we do to protect ourselves from attempted fraud.
7) What is normal delivery time before goods are dispatched?
Most goods are dispatched within 3 working days.
8) Do your shipping weights refer to net weight of the product or to actual shipping weight?
Our weights are Shipping weights, not net weights of the products. This is due to the calculations that the software makes to ensure that you get your purchase in due time.
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